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Web Tools, Trends and 2.0Companies and organizations are using Web 2.0 technologies to communicate with customers, partners and to encourage collaboration inside their organizations. The most common application of the various technologies is for communicating with customers to improve customer service or solicit customer feedback. In addition, companies are communicating with business partners and achieving tighter integration with suppliers with Web services, peer-to-peer networking, collective intelligence, RSS (Really Simple Syndication), and peer-to-peer networking. The long term ROI of your online efforts will depend on the frequency and variety of communication you provide. New web tools to help you promote your products or organization are emerging every day. They are simple and cost effective. We can help you get up to speed and started with: |
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